Two registrations, publicly verifiable.
Both registrations are listed on the respective supervisor's public registry. Verification is encouraged before engagement.
Money Services Business Registration
Payment Service Provider Registration
Funds are not deposit-insured.
Zemoon is not a bank. Funds held with us are not Canada Deposit Insurance Corporation (CDIC) insured deposits. They are safeguarded — which is different from insured — under the framework below.
Screening is real-time, not point-in-time.
Lists below are updated continuously and re-applied on every transaction. Hits are blocked at runtime and escalated to the Compliance Office for review.
OFAC
Office of Foreign Assets Control · United States Treasury. SDN, sectoral and jurisdiction-based lists are screened on every transaction.
UN
United Nations Security Council sanctions lists · screened continuously against identity and counterparty data.
EU
European Union consolidated sanctions list · applied per EU restrictive-measures framework.
HMT
His Majesty's Treasury (United Kingdom) consolidated list · screened on onboarding and transaction.
FATF grey-list
Enhanced due diligence applies on a case-by-case basis for jurisdictions on the FATF "jurisdictions under increased monitoring" list.
Excluded jurisdictions
Iran, North Korea, Syria, Cuba, Crimea, Donetsk, Luhansk and other comprehensively sanctioned regions are excluded at onboarding.
Complaints are handled formally.
Every complaint is logged, acknowledged in writing within two business days, and addressed by a named officer. If you are not satisfied with the internal outcome, external escalation paths are listed below.
Conflicts are disclosed, managed, or avoided.
The Company maintains a conflicts register. Matters that cannot be avoided are managed through information barriers, segregation of duties, or escalation to the Chief Compliance Officer.